Return Policy
Pool & Hot Tub Water Care Return Policy
Due to safety and regulatory guidelines, we do not accept returns, refunds, or exchanges on chemical products.
All chemical sales are final. Please review your order carefully before completing your purchase.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can assist you. Please contact us at info@orangecountypools.com.
Hot Tub, Swim Spa, Sauna, Massage Chair, Cold Plunge, and Covana Cover Return Policy
In accordance with your signed documentation, customers have up to three (3) days from the date of purchase to cancel their order at no cost, as outlined in the Notice of Right to Rescission.
After this three (3) day period has passed, the product is no longer eligible for cancellation, return, or refund.
Please review your product’s documentation carefully for full details regarding cancellation rights and applicable terms.